Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Cleaning and Maintenance
Frequently Asked Questions
How do I clean my tapware?
Use a mild, citric acid-based cleaner and apply it to a cloth, not directly onto the product. Rinse thoroughly after use.
What cleaning agents should I avoid?
Do not use cleaning agents with hydrochloric acid, formic acid, chlorine bleach, or acetic acid. Avoid abrasive scouring agents or tools.
Can I put my shower products into a dishwasher?
Do not put entire overhead showers in the dishwasher, as the plastic parts are not designed for the high temperatures.
My lotion dispenser is not working. What should I do?
If a lotion dispenser is not working, the pump may be clogged. Soaking it in hot water should help.
What should I do if my resin product gets scratched or dented?
Follow the detailed steps provided in the full FAQ document for light and deep scratches, polishing, and maintenance.
Frequently Asked Questions
Troubleshooting
Frequently Asked Questions
How do I stop my shower head from dripping?
A slow drip after showering is normal due to water tension. To speed up the process, tilt the shower head downwards (if it has a ball joint), wipe the nozzles with a squeegee, or regularly descale the shower head.
Low flow on my kitchen tap. What should I do?
A filter screen between the pull-out hose and spray head can become clogged. Remove it using a pointed object, clean it, and re-insert it.
Why is my thermostat buzzing?
A buzzing sound and inconsistent temperature can be caused by a dirty or defective non-return valve. It needs to be replaced.
How can I fix a leaking swivel spout?
If water leaks from the swivel area of a tap, replace the seals on the spout. You can find spare parts in the online catalogue.
The diverter on my concealed bath mixer does not automatically return to its original position. What can I do?
The diverter’s O-ring or plunger are either dirty or require lubrication. Both must be cleaned and lubricated using silicone grease.
Only a small amount of water is flowing from my tap. What can I do?
A dirty aerator can cause low flow performance. You can find a detailed description of how to clean it here.
What do I do if the hot and cold water pipelines have been switched?
We need the article number or a photo of the product so that we can check whether the water flow can be corrected in the tap. Please send us this information via our contact form.
Frequently Asked Questions
Product Information
Frequently Asked Questions
What materials are the concealed bodies made from?
The concealed bodies are made from Dezincification Resistant brass as per SANS 1480 and SANS 226. The brass body is housed in a plastic cover which is sealed to prevent water escaping into the wall cavity.
Will I need to remove tiles or break the wall if there’s a technical issue with the concealed unit?
Normally you will not need to break tiles or the wall, as the working parts of the concealed parts are accessible by removing the handle and cover plate. If the connection between the mixer and the main pipe is leaking, then unfortunately you have to break open the space to repair it.
How durable is the finish on Vitruvius tapware?
Our surface finishes are plated to a very high standard (Electroplating or PVD plating) and if the cleaning instructions provided on our website are adhered to, the Vitruvius tapware should last a long time.
What is Electroplating?
Electroplating is a process that uses electric current to dissolve metal to form a metal coating. It is harder wearing than powder coating but still requires care.
What is PVD?
PVD (Physical Vapor Deposition) produces a high-strength coating that is harder and more corrosion-resistant than electroplating. It’s also environmentally friendly as it creates no waste products.
Do Vitruvius Design products comply with South African Water Standards?
Vitruvius Design products meet and exceed South African standards of SANS 226 and SANS 1480. All brass products are made from DZR brass. Vitruvius Design and its sub-brands are JASWIC approved and listed.
What is the minimum and maximum water pressure for Vitruvius products?
The recommended water pressure range is: 1 Bar minimum – 100 Bar maximum. Mains pressure systems are required; gravity-fed systems are not compatible.
Are Vitruvius basin mixers and shower roses water-saving?
Yes, all basin mixer and kitchen mixers are limited to 5L/minute at 3bar and our shower heads are limited to between 18L/min and 7L/min at 3bar.
Frequently Asked Questions
Warranty and Repairs
Frequently Asked Questions
What is my international warranty?
Vitruvius Design warrants its products for a maximum of 15 years. Customers must ensure that installation and use are in accordance with product requirements. Failure to do so will void the warranty.
Can I send in my Vitruvius Design product for repair?
It is possible to send in your product for repair. Please contact our service centre at service@vitruviusdesign.co.za.
Whom should I contact if I have complaints about Vitruvius?
Please contact your contractual partner (retailer/seller) within the first two years of warranty; after that, you can contact us at service@vitruviusdesign.co.za.
Frequently Asked Questions
Spare Parts and Technical Information
Frequently Asked Questions
Where can I find Vitruvius spare parts?
You can find information about spare parts on our website (www.vitruviusdesign.co.za), which also contains installation manuals and cleaning recommendations.
For how long are Vitruvius Design spare parts available to purchase after an item has been discontinued?
We guarantee the availability of spare parts for 15 years after the product in question has been discontinued.
Where can I find the spare parts catalogue, dimensional drawings, and installation manuals for Vitruvius Design products?
Information about spare parts and technical publications can be found on the relevant product page on our website.
Frequently Asked Questions
Ordering and Logistics
Frequently Asked Questions
Where to buy Vitruvius Design products?
Products are sold through specialist dealers and retailers. You can find a dealer near you using the Showroom Locator on our website.
Does Vitruvius Design keep sufficient stock for large-scale projects?
Vitruvius Design keeps a high quantity of top-selling products in three warehouses across South Africa.
Where are Vitruvius products warehoused, and what are the lead times for delivery?
Delivery is normally within 48 hours countrywide from one of our warehouses based in either Gauteng, KZN, or Cape Town.
Continuous flow heaters - are they compatible?
Most Vitruvius products are suitable for use with continuous flow heaters, but your installer must verify the heater’s electrical power rating.
Does Vitruvius have a dedicated service technician?
Vitruvius Design has service technicians in all main centres across South Africa and can be accessed via emailing the service department at service@vitruviusdesign.co.za.